Q: Can I drive car outside Croatia? 🛣 🚙 🇭🇷

||| Cross Bordering into, 🇬🇷Greece, 🇷🇴Romania, 🇧🇬Bulgaria & 🇹🇷Turkey is NOT allowed unless we have given you written permission to do so. | Cross Border Rentals are allowed without additional charge to the following countries: ALL 🇪🇺EU COUNTRIES, 🇧🇦Bosnia, 🇷🇸Serbia and 🇲🇪Montenegro. || For 🇲🇰Macedonia, 🇦🇱Albania & 🇽🇰Kosovo fee applies, consulting local agent or select option under the extras

Q: How old do I have to be, to rent a car from your car rental company? 🔞🤔

Only Authorised Driver can drive Vehicle: Authorised driver must have 22 years ( If the customer is in the age range 18 -21 YOUNG DRIVER FEE in the amount of 10 € per day with a maximum of 87,50 € per rental will apply + PREMIUM insurance is obligate). If the Renter is in the age range 71 - 80 SENIOR DRIVER’S FEE in the amount of 10 € per day with a maximum of 87,50 € per rental will apply. Authorised driver must be licensed to drive requested type of Vehicle. Authorised driver must have full license held for minimum of 2 years with no major endorsements if not YOUNG DRIVER FEE + PREMIUM insurance will be applied. One Additional Authorized driver is free of charge every extra Authorized driver will be charged +2€ per day.

Question 1

Do I need a credit card to rent a car? 💳 🤔

Accepted Answer

| No, There is no need to hold a credit card if you decide to pay the car rental cost upon arrival.

Please have a note that if you don't own credit card that you will need to select PREMIUM insurance + 40 Eur for no credit card fee, that can be selected under the extras. Payment will be performed upon arrival at your Avax rent a car location on begging of your rental period, please find payment options:

Valid credit card: Master, Visa, Diners or American Express.
We do accept CASH, American Express, MasterCard, Visa for car rental payment.
Deposit for excess: We will pre-authorize {Depend on car category} € on your credit card when you collect your vehicle. This will be automatically released if there is no theft or damage during the rental period. If there is damage to the rental vehicle, you will be liable for up to the first {Depend on car category} € of costs and the standard vehicle insurance policy will cover the rest.

Question 2

What if I need to cancel my reservation? 😕

Accepted Answer

Please inform us as soon as possible in case you want to cancel or change the reservation. Change or cancel your current reservation at any point prior to the rental. There are no charges incurred for re-booking and cancellations. Email us at: hi@support.avaxrent.com make a note that you want to cancel once we got your request we will provide you cancellation email notification.

Question 3

If I select Premium insurance do I need to leave any deposit?🤔

Accepted Answer

| YES 🚙☔ If you select **Premium insurance **option your deposit for excess will be reduced to zero, this mean if you do damage our car or you do damage to other car you will be fully covered.

In case of accident, vehicle damage, theft or loss or other similar circumstances the driver is obligated to:

Immediately report such incident to the police.
Report incident to Avax rent a car representative (phone or email).
Record all participants in incident.

👮 Due the insurance policy POLICE report is mandatory in case any car incident. Calling the police station and submitting to police written report of the accident, even in case of slight damage. If any of mentioned above renter fails to do he/she will be liable for all consequences lessor may suffer therefore. In case of any damage police report is mandatory(as stated above) otherwise even with extra insurance purchased has no value.

|| Please have a note, even you take Premium insurance we will pre-authorize deposit for: Parking, and traffic violation related fees: We will authorise 120 EUR for parking and traffic violation related fees. This will be automatically released if there no parking or traffic violations during the rental period.

Question 4

Can I drive car outside Croatia? 🛣 🚙 🇭🇷

Accepted Answer

||| Cross Bordering into, 🇬🇷Greece, 🇷🇴Romania, 🇧🇬Bulgaria & 🇹🇷Turkey is NOT allowed unless we have given you written permission to do so.

| Cross Border Rentals are allowed without additional charge to the following countries: ALL 🇪🇺EU COUNTRIES, 🇧🇦Bosnia, 🇷🇸Serbia and 🇲🇪Montenegro.

|| For 🇲🇰Macedonia, 🇦🇱Albania & 🇽🇰Kosovo fee applies, consulting local agent or select option under the extras

Question 5

When I pick up the car what do you require from me?

Accepted Answer

When you pick up your car, you will need to:

Show a valid driving license. || Driver’s licenses printed with (Arabic, Chinese or Cyrillic letters) must be accompanied by an International * Driver's Permit all other driver's license will be accepted.
Show a valid passport or ID card.
Sign the Rental Agreement to accept the standard rental terms and conditions.
Perform payment

Note: best practice is to add officer number to your phone list and message officer via whatsapp day before to schedule correct pickup. You can find all numbers in confirmation email that you get from us.

Question 6

How old do I have to be, to rent a car from your car rental company? 🔞🤔

Accepted Answer

Only Authorised Driver can drive Vehicle:

Authorised driver must have 22 years ( If the customer is in the age range 18 -21 YOUNG DRIVER FEE in the amount of 10 € per day with a maximum of 87,50 € per rental will apply + PREMIUM insurance is obligate).
If the Renter is in the age range 71 - 80 SENIOR DRIVER’S FEE in the amount of 10 € per day with a maximum of 87,50 € per rental will apply.
Authorised driver must be licensed to drive requested type of Vehicle.
Authorised driver must have full license held for minimum of 2 years with no major endorsements if not YOUNG DRIVER FEE + PREMIUM insurance will be applied.
One Additional Authorized driver is free of charge every extra Authorized driver will be charged +2€ per day.

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