Q: How old do I have to be, to rent a car from your car rental company? 🔞🤔

Only Authorised Driver can drive Vehicle: <ul> <li>Authorised driver must have 22 years ( If the customer is in the age range 18 -21 YOUNG DRIVER FEE in the amount of 10 € per day with a maximum of 87,50 € per rental will apply + PREMIUM insurance is obligate).</li> <li>If the Renter is in the age range 71 - 80 SENIOR DRIVER’S FEE in the amount of 10 € per day with a maximum of 87,50 € per rental will apply.</li> <li>Authorised driver must be licensed to drive requested type of Vehicle.</li> <li>Authorised driver must have full license held for minimum of 2 years with no major endorsements if not YOUNG DRIVER FEE + PREMIUM insurance will be applied.</li> <li>One Additional Authorised driver is free of charge every extra Authorised driver will be charged +2€ per day.</li> </ul> ||| if you are young driver without 2 years driver experience and you do not own credit card it is not possible to rent car with us <img src="https://media2.giphy.com/media/l4KibWpBGWchSqCRy/100.gif?cid=e1bb72ff5bfc77243177494c597ca7f9" alt="" />

Q: Can I drive car outside Croatia? 🛣 🚙 🇭🇷

||| Cross Bordering into, Romania, Bulgaria & Turkey is NOT allowed unless we have given you written permission to do so. | Cross Border Rentals are allowed without additional charge to the following countries: ALL EU COUNTRIES, Bosnia, Serbia and Montenegro. <ul> <li>For Macedonia, Albania &amp; Kosovo fee applies, 80 Eur for rental period, option can be selected under the extras, step 4 booking process.</li> </ul> <a href="https://help.avaxrent.com/en/article/how-do-i-make-a-reservation-5140gn/">How I can book?</a> <img src="https://media0.giphy.com/media/3oz8xG98DJwQMsHdmg/100.gif?cid=e1bb72ff5bfc7a15414d616863ad38c2" alt="" />

Question 1

How do I make a reservation? ✅

Accepted Answer

Making a reservation is very simple. There are several ways to do it. - Online: Visit our main page and use booking engine. Proceed the required steps and soon your reservation voucher will be sent to your e-mail box (max: 12 hours)

Step 1: Select your pickup/return locations and dates/time

Step 2: Select your

Step 3: Select Insurance type You can choose online three possibilities: 1. START insurance, 2. MEDIUM insurance, 3. PREMIUM insurance. With START insurance we will block on your credit card the excess amount and that will be your maximum liability in our regards in case of scratches or damages. With MEDIUM insurance you partially protect yourself , but you are still liable for scratches or damages on wheels, undercarriage and glasses. With PREMIUM insurance you protect yourself for everything.

Step 4: Select Extras

Step 5: ![Enter you info and submit your request](https://storage.crisp.chat/users/helpdesk/website/088

Question 2

Do I need a credit card to rent a car? 💳 🤔

Accepted Answer

| No, There is no need to hold a credit card if you decide to pay the car rental cost upon arrival. We do allow renting a car without credit card with some special circumstances for smaller car group’s Mini, Economy and Intermediate, depending on pick up/return location and rental period. Please have a note that if you don't own credit card that you will need to select PREMIUM insurance + 40 Eur for no credit card fee. No Credit Card fee can be selected on step 4 of booking process.

__. Payment will be performed upon arrival at your Avax rent a car location on begging of your rental period, please find payment options:

Valid credit card: Mastercard or Visa
We do accept CASH, MasterCard, Visa for car rental payment.
Deposit for excess: We will pre-authorize {Depend on car category} € on your credit card when you collect your vehicle. This will be automatically released if there is no theft or damage during the rental period. If there is damage to the rental vehicle, you will be liable for up to the first {Depend on car category} € of costs and the standard vehicle insurance policy will cover the rest.

Question 3

What if I need to cancel my reservation? 😕

Accepted Answer

Please inform us as soon as possible in case you want to cancel or change the reservation. Change or cancel your current reservation at any point prior to the rental. There are no charges incurred for re-booking and cancellations. Email us at: hi@support.avaxrent.com make a note that you want to cancel once we got your request we will provide you cancellation email notification.

Question 4

If I select Premium insurance do I need to leave any deposit?🤔

Accepted Answer

| YES 🚙☔ If you select **Premium insurance **option your deposit for excess will be reduced to zero, this mean if you do damage our car or you do damage to other car you will be fully covered.

In case of accident, vehicle damage, theft or loss or other similar circumstances the driver is obligated to:

Immediately report such incident to the police.
Report incident to Avax rent a car representative (phone or email).
Record all participants in incident.

👮 Due the insurance policy POLICE report is mandatory in case any car incident. Calling the police station and submitting to police written report of the accident, even in case of slight damage. If any of mentioned above renter fails to do he/she will be liable for all consequences lessor may suffer therefore. In case of any damage police report is mandatory(as stated above) otherwise even with extra insurance purchased has no value.

|| Please have a note, even you take Premium insurance we will pre-authorize deposit for: Parking, and traffic violation related fees: We will authorise 120 EUR for parking and traffic violation related fees. This will be automatically released if there no parking or traffic violations during the rental period.

Question 5

How old do I have to be, to rent a car from your car rental company? 🔞🤔

Accepted Answer

Only Authorised Driver can drive Vehicle:

Authorised driver must have 22 years ( If the customer is in the age range 18 -21 YOUNG DRIVER FEE in the amount of 10 € per day with a maximum of 87,50 € per rental will apply + PREMIUM insurance is obligate).
If the Renter is in the age range 71 - 80 SENIOR DRIVER’S FEE in the amount of 10 € per day with a maximum of 87,50 € per rental will apply.
Authorised driver must be licensed to drive requested type of Vehicle.
Authorised driver must have full license held for minimum of 2 years with no major endorsements if not YOUNG DRIVER FEE + PREMIUM insurance will be applied.
One Additional Authorised driver is free of charge every extra Authorised driver will be charged +2€ per day.

||| if you are young driver without 2 years driver experience and you do not own credit card it is not possible to rent car with us

Question 6

Can I drive car outside Croatia? 🛣 🚙 🇭🇷

Accepted Answer

||| Cross Bordering into, Romania, Bulgaria & Turkey is NOT allowed unless we have given you written permission to do so.

| Cross Border Rentals are allowed without additional charge to the following countries: ALL EU COUNTRIES, Bosnia, Serbia and Montenegro.

For Macedonia, Albania & Kosovo fee applies, 80 Eur for rental period, option can be selected under the extras, step 4 booking process.

How I can book?

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